Hitachi Home & Life Solutions India [Hhli] — Split inverter ac

Address:	400610
Website:	www.hitachi.com

Chetan agarwal today at 13:22
To
Kapil. [protected]@hitachi-hli.com
Message body
Kapilji,

Just sending the call records, do you feel practically i will ask them to create everyday a new ticket and then work, if you are asked by your ac tecninician that he wants to repair another part will you not allow, then will you not schedule someone in your flat to be there for him will you not be incovienced, will you feel ok if your new ac sees such 10 visits to correct and then will you be kind enough to be happy to continue with such a piece.

Do you everyday loggg a new call and tel them that they will have to work on a new tick.

If you are a human and say that my request is not justified for a complete replacement, your communication channels are a failure, i have to call them and anger on them then only they proceed to try even another path, they they promised anyways we will be giving a replacement but let us try to get this also working and let u use till we are through with the replament reaching your place, it might take a bit of time. my word sir.

Aapko lagega ki kaaabaad aapko behcha gaya hai kar lo jo karsako. thats the feeling i have.

Anyways lost trust that there is something will be work in my favour, might be in india, i need to adjust with such factors.

Just a big thanku kapil sir for reading my full email.
Appko website par escalation matrix emails and phone numbers rakhne chahiye agar app customer centric ho to.

Thanks
Chetan
Thane
[protected]


From: chetan agarwal
To: "[protected]@jci-hitachi.com" ; "gurudas. [protected]@jci-hitachi.com"
Cc: "prasad. [protected]@jci-hitachi.com"
Sent: monday, 11 july 2016 1:37 pm
Subject: re: ac not working since 1 month since reported, no accountability, no empathy; since the installation itself so much of problems, and till date no change rather even worst.

Mr guru,

Can you kindly see that my case has been called for and discussed with me by you personally..
If you have time for your pathetic clients.

Time and again after continous requests i did not get any contacts, till now for escalation.
Now my prasad has been kind enough to share this email id with me, but still now kind enough to share your number. anyways can you kindly give me a call, so that i am sure that this is the way hitachi functions.

I must tell you sir i have jad an experience of my lifetime with this company, though i purchased over 40 ac's and fridges in my life till date. but no one can beat this one in service, sir.


Thanks
Chetan agarwal
Thane [protected]


From: chetan agarwal
To: "[protected]@jci-hitachi.com"
Sent: monday, 11 july 2016 1:10 pm
Subject: re: ac not working since 1 month since reported, no accountability, no


These are the call numbers which they played around.

November 9th 2015


Your call no.[protected] is closed in our system. total amount collected rs.0 for the work done. pls call 35324848 for any other service. thanking you hitachi

November 14

Your call no.[protected] is closed in our system. total amount collected rs.0 for the work done. pls call 35324848 for any other service. thanking you hitachi


21 june

Dear customer your breakdown req. [protected] for the refrigerator shall be attended asap. share cdn:-4335 if you are satisfied with our engineer


Your call no.[protected] is closed in our system. total amount collected rs.0 for the work done. pls call 35324848 for any other service. thanking you hitachi


[protected] ac


And so many which i lost track of.


From: chetan agarwal
To: "[protected]@jci-hitachi.com"
Sent: monday, 11 july 2016 1:08 pm
Subject: ac not working since 1 month since reported, no accountability, no

They create tickets and close to save sla, and keep the client in dark and play with his patience.

Can you now share escalation contact and email with number.
Hitachi — inverter split ac 1.5 ton

1 review
Ag agarwalca on jul 11, 2016
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Multiple times all componenets changed one by one stil they were not able to put it to work, then they said they will replace it, then their head thane service centre mr prasad [protected] promised that they have arranged the part and they will make it working and i can use the ac and meanwhile they will process for full replacement of the piece.

This all took between 1 june till 1 july 2016, since then also no calls during that period also i only called and took the status event the call centre does not give any escalation email or phone number of nay official.
No accountability, purchoon ki dukan chala rahe hain, koi mai baap nahi hai service ka.indian govt bhee better hogi.

Ye haaal hai number 1 company ka...india is great
Thanks
Chetan agarwal
[protected]
Complaint status
[jul 11, 2016] hitachi home & life solutions india [hhli] customer support has been notified about the posted complaint.