Hitachi Home & Life Solutions India [Hhli] — Urgent: Unresolved Air Conditioner Issue - Immediate Action Required

Hi,

I hope this message finds you well, although I must confess that my current state of mind is far from "well." I am writing to express my extreme frustration and deep disappointment regarding the unresolved issue with my air conditioner, which has been non-functional for the past 1.5 weeks.

To say that this situation has caused me immense inconvenience and discomfort would be an understatement. Despite my repeated attempts to seek assistance and multiple follow-ups with various individuals within your company, I have yet to receive a resolution or even a satisfactory explanation for the delay.

When I initially reported the malfunctioning air conditioner, I had hoped for prompt action and a swift resolution. However, the passage of time has only exacerbated my frustration as the spare part required for the repair remains elusive. I have taken all the necessary steps to cooperate and provide any information or documentation required, yet I feel as if my efforts have been in vain.

The soaring temperatures during these past weeks have made it almost unbearable to spend any time at home. I have suffered through sleepless nights and endured the sweltering heat, all while patiently waiting for a resolution that seems to be slipping further and further away.

It is disheartening to think that a reputable company like yours, which prides itself on providing quality service, has failed to deliver on its promises. I implore you to understand the gravity of this situation and take immediate action to rectify the issue.

At this point, I no longer wish to be placated with empty assurances or vague promises. I demand a clear timeline for the arrival of the required spare part and the subsequent repair of my air conditioner.

I must emphasize that if this matter is not resolved promptly, I will have no choice but to explore alternative options, including seeking legal assistance. I sincerely hope it does not come to that, as I believe in finding mutually beneficial resolutions.

I trust that you will treat this matter with the urgency and seriousness it deserves. I eagerly await your prompt response, providing me with a concrete plan of action and a definitive timeline for the resolution of this issue.

Call Number for Issue Raised - [protected]

Regards

Deepanshu Das
M - [protected]
Address - H.no - 1177, Sector 3, Ballabgarh
Faridabad, Pin - 121004