Hitachi Home & Life Solutions India [Hhli] — Windows AC not rectified

Address:	New Delhi, Delhi, 110053
Website:	WWW.HITACHI-HLI.COM

1.I purchased a brand new Window AC model no.RAW 511KUD 1 ton 5 Star(date of purchase:19/04/2016(BILL NO: 02, AMOUNT:Rs 25000/-) from Vansh Electronics, Laxmi nagar

2. after purchasing when I tried to use this AC, It came to know that my AC is not cooling properly.

3.Due to non-presence in Delhi, I complaint it to customer care no.[protected] on 04.05.2016 which complain no. is.[protected]

4.Complainant attended on 05.05.2016 evening by technician of Hitachi & as per him due to gas leakage cooling not proper, after that I called several times to customer care for rectification of AC, on dated 12.05.2016 again technician came & my window AC taken away to service centre for gas refiling. After that again I called several times to service centre on 15.05 & 16.05 regarding status of my window AC, on dated 17.05.2016 my Window AC returned & installed at my home but in presence of technician of Hitachi AC remote not working, again I called both customer care & service centre regarding this new problem, which complain no. is [protected]again on dated 18.05.2016 evening technician Md. Arman came & attended my AC & as per him display of my window AC is defective, same I conveyed to service centre as well as customer care.
5. On dated 19.05.2016 afternoon technician of Hitachi again came at my home with new display & tried to rectify my AC but in vain, after installation of new display my AC remote again not working, same I conveyed to service centre & demanded replacement of defective AC with new one. Besides this I send mail to [protected]@jci-hitachi.com regarding whole matter on 19.05.2016.This matter also conveyed to shop owner but he refused & said this matter will be solved by Hitachi.