Hitachi Home & Life Solutions (India) — New refrigerator with side bumps

Address:

Kolkata, West Bengal, 700010

We purchased a HITACHI refrigerator RH270PND4K-SLS/253 LTR from Great Eastern - Maniktala KOLKATA having Invoice number KG/SA/1516/09509 dated 8/11/2015. However the fridge was delivered on 18/11/2015 due to non availability of stock to begin with. Bill however says its on 8/11/15. Then we found bumps on the side. We complained. A technician were sent and they endorsed the defect. Retailer conveyed he is communicating with Hitachi and fridge will be replaced. Then her said he will give cash discount. We did not agree. I visited shop and checked another Hitachi-same model but higher capacity. it had smooth sides. I showed it to them that our one had bumps in the sides. On 26/11/12 they sent two technitians who convinced my 65 year old mother -I was not at home and started repairing the bump. When I came saw them repainting the side and drying it. i immediately stopped them as I would not accept a new fridge to be repaired-I WANT A REPLACEMENT. Next Mr. Amarnath has the audacity to tell me that bumps and irregular sides are a feature of Hitachi refrigerators. Had it been so why did I find the model plain in the show room. Why did your technician who came first to inspect said "the side had defects". He could have told us it's a design aspect and closed the case there. Why did they come to suddenly repair our brand new fridge? Obviously my aged mother did not understand the implications. Had I been there, would not have allowed them to take this liberty. Further when I told I shall take up the case with Hitachi, Mr. Amarnath asked for another week and said he was to meet Hitachi officers to deal with this. I am sorry to say till date he hasn't got back. And now my mother has a brand new fridge with damages caused from your end! Her only fault she believe in your brand and trusted you. I wish to get the product replaced at once and I am sure a company of your repute would not hesitate to take such an action to keep our faith untouched in your brand.