Hitachi Home & Life Solutions (India) — Repeated Service Requests Are Being Ignored.

Address:	Hyderabad, Andhra Pradesh
Website:	www.hitachi-hli.com

We bought two 1.5ton split AC's from Hitachi 5 months ago and they are due for their 1st free servicing since the past one month. We have made 2 service requests so far, the 1st on the 4th Sept.'15 Service Request No. [protected] where their service person called us asking when he should be coming. He never showed up. On the 9th Sept, another service person called us and told us that he would be coming the following day and that he was cancelling the service request as it was invalid after 48hrs. He never came either. When someone from Hitachi called for follow up we told them that no technician had come she said she would rectify the matter but nothing happened. We then made another service request on the 24th of Sept.'15. Request No. [protected]. The service person called on the same day and immediately cut the call saying he would call back in 5mins and that never happened either. No one had come for servicing nor was there any feed back call. Starting from the week we bought the AC's their service people have been calling us at least once a week asking if they should come for service even after we kept telling them that the AC's were brand new and now when the servicing is required they have not been attending inspite o[censored]s making repeated service requests. We request Hitachi to please look into the matter and resolve this issue as soon as possible, and have responsible servicing personnel and facilities.