[Resolved]  Hitachi India Pvt. Ltd — No proper installation of AC

Address:

New Delhi, Delhi

Dear Concern

I am owner of jewelry shop in reputed market of Mayur Vihar phase-1, due to improper installation of split AC 1.5 Ton which is accepted by your service executive in written; and i am loosing my customer base as customer stating me that how greedy you (Gyan Chand), repair it asap; floor of AC will down on people while entering in shop... no one providing proper solution..no one in senior management want to talk with me. its a height of negligence of such a reputed organization.

i have provide stand too but installation person refused to put the stand & replied its to late cant do more work no more time i can spend for installation and he have rude behavior with me.

Every time when i log a complaint executive commit that this time problem will resolved 100% but i had faced negligence again and again.

I had log many complaints about installation of Split AC 1.5 Ton with stand (Purchased from Neha Electronics, Mayur Vihar Phase-1, Delhi-91) and taking followups regularly.

No action taken yet after so many complaints registration & many verbal conversation at office & concerns. and asked for installation...i agrred for the same but no one came to re-install.

First complaint on 23 May 2013 at 1:00 pm (ref no : [protected])
Second complaint on 30 May 2013 at 4:10 PM (ref no : [protected])
Third complaint on 13 June 2013 at 12:50 AM (ref no : [protected])
Fourth complaint on 18 July 2013 at 6:10 PM (ref no : [protected]) Spoken to Twinkle
Fifth complaint on 24 Aug 2013 at 2:00 PM (ref no : [protected])
Sixth complaint on 8 March 2014 at 2:10 PM (ref no : [protected]) spoken to Poorvi
Seventh complaint on 21 March 2014 at 8:11 AM (ref no : [protected])

I have spoken to Mr Anuraag[protected]/15), Mr. Nadeem ([protected]), Mr. Mohit, Mr. Sunil, Mr Sanjay, Miss Arti...and list goes on...

Now you have to give me 1 year warranty extend...with proper installation and i will not pay for this because no use of AC.

Now i am fed-up with this i am facing loss in my business.

hope some help i will receive after this mail.


Regards
Gyan Chand Maheshwari
Satyam Jewellers

[protected]