Hitachi — Is charging unreasonable amount for AC installation for AC's purchased from a particular shop in Indore

Address:

Indore, Madhya Pradesh

I had purchased two Hitachi AC's from a particular shop in Indore and registered a service request for AC's installation with Hitachi Service center on 21st September 2015. Customer care executive committed that AC installation will be done within 48 hours, but AC's did not get installed even within 144 hours i.e till 28th September 2015. When I contacted customer care back, I was told that they had some system issue and that's why service request could not be processed. I knew this was straight away unjustified excuse just to hide delay in their service.

I received a call back from them on 28th September and was told that Hitachi technician will visit to install AC's. Initially over the phone I was told that some special scheme is going on for Hitachi AC installation and so they will charge Rs. 451 per AC installation. Later on over the same phone they denied saying that this scheme is valid only for the AC's purchased from their exclusive showrooms not from other shops. They will charge Rs. 1500 per AC installation for the AC I had purchased.

Now this is really a cheating on the part of company, they are charging unreasonable amount for AC installation.

Please help me get justice.

Regards
Dr. Devagya Muchhal
37 Moon Palace Colony
Indore
Mobile - [protected]