Hitachi — Malafide intention o[censored]nscrupulously earn money by Service Engineers

Address:

New Delhi, Delhi

Sir, I did a complaint on 29.8.2015 of non-working of my Hitachi AC vide complaint no. [protected]. Service Engineers visited and informed that compressor of your AC is not working and needs replacement. Since it was under warranty period, it was replaced free of cost though the service engineers charged Rs.3500/ for filling up Gas in it. My AC was again in non working condition persisting with similar problem. I again did a complaint vide complaint no. [protected], engineer again visited and now said that its capacitor is not working and needs replacement which is chargeable. I allowed them to replace it. On replacing the capacitor the same problem still carried on. Now the engineer told me that its newly installed compressor is again not working and needs replacement. I allowed them to carry on. In between I again made a complaint on customer care telephone number vide complaint no. [protected] and this time, so called a senior engineer, was sent to see what is the problem? This time, I was told that your PCB is out of order and needs replacement which is chargeable. The above clearly shows that first time when my compressor was replaced though it was not required and I was charged Rs.3500/ it was done to earn money malafidely and unscrupulously. I would also like to mention here that while replacing compressor of my AC, all wiring of the AC was burnt while soldering the Compressor, which was fixed temporarily. I called the service engineers from Hitachi with the perception that they are good service engineers and not a road side engineers and will do the work to the satisfaction of customer but here I found it otherwise. Therefore, you are requested to kindly get my Rs.3500/ refunded, charged on the account of filling up the Gas in compressor, which was not required at all and please place my AC in previous condition so that I could get it repaired from a qualified engineers this time as I have been trying to get it repaired from Hitachi Service engineers since 29.8.2015. Ravi Kalra [protected]