Hitachi — Product and Company Response Issue

Address:

New Delhi, Delhi

Hi, I purchased a New Hitachi window AC 1.5 ton on 5 April 2015 and from the date of purchasing the AC is not working . I called in Hitachi customer care on 13 April 2015 and I had registered my complaint (complaint no. was [protected]) . On 17 April the technicians visited at my home and they found that the room temperature censor is not working. they said to me they will replace it within 2-3 working days . But no one is came at home after Sunday then on 22 April Friday I called again in Hitachi customer care and asked the status of my registered compliant they said it is still open yet I requested them to take it on priority basis as i was facing the problem from 1st day . He said to me that he had sent a priority mail from their side and the technicians will visit at my home with in 48 hours . Next day on Saturday I called to Hitachi Service center and I told them the whole story then again he said that he will also to take it on priority basis (just for formality). He (the service center guy) was aware regarding the problem which I was facing but after that he sent the technicians at my home and they didn't carry the part which should be changed. Again When I was called him and told that Why u have been sent these guys without the replacing part then he replied to me that sorry Sir, Actually we are new and we learning how to do work. I mean what the hell is that he only sent those guys just for the formality. Finally on 25 April 2015 Monday the complaint (which I had raised) has been automatically closed without any resolution. And Till today it has been not resolved. I have called up so many times in their customer care but I m not getting service from their side I have such a bad experience with Hitachi . I heard lot of thing about this brand in AC . But now I think this is biggest mistake of my life that i Purchased Hitachi AC. Please help me out, and please take any kind of action from your side If you can.