[Resolved] Hitachi Home & Life Solutions India [Hhli] — hitachi split ac | |||
I have bought hitachi split ac last summer on 17 june 2018 and its still under warranty. I called them several times for service last year but no one turned up. Now starting of summers i called these guys again for the service this time your service man turned up and told me ac is not working after checking it out he said one of the part is not working in out door unit so it will be replaced, its been more than a 10 days he did not came back. As per him part is not available in stock and will be replaced once its available. It means i have to wait in summers for you guys to receive the product. These guys Dont realize how unprofessional they are. And worst is their customer service team they don't have any tat or you can say every time you call they have 48 hrs tat but no response and always clueless. I have made a big mistake of my life buying hitachi product i would never recommend such a third class product to anyone. Such cheap product used that it got defected in only within one year that's only when operated for 4 month. I have made complaint on 21 april 2019 i also posted on their facebook page but thats also did not work. Service request no. [protected] Was this information helpful? | |||
Jun 7, 2019 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support May 03, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Anil, Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you soon. Regards, Team Hitachi Verified Support May 06, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Anil, We would like to assure you that our team is still working on your concern and will get in touch with you soon. Regards, Team Hitachi | |||
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Apologies for the inconvenience caused to you. We have escalated your concern to our team and will get in touch with you soon.
Regards,
Team Hitachi
We understand that your complaint is resolved now. Please get in touch with us if you face any problem with our product.
Regards,
Team Hitachi