Hitachi — Servicing of ac

Address:	Mohali, Punjab, 160104
Website:	Hitachi

I had a service request for window ac. For 2 days there was no acknowlwdgement from the company. Calling on centralized customer care multiple times also didn't resolve the matter. After getting local service centre contact from online portals, i contacted them but the request submitted on 28th april has not got completed until 7th may. I have an annual maintenance contract with hitachi and they are supposed to provide 3 services in in year, but rather than providing the services they have ignored and let the contract expire. This is not the first time such a unprofessional attitude has been shown by hitachi service. This shows even a reputed organisation like hitachi only believes in sale numbers without any concern for customer support.
Regards,
Sourabh aggarwal