Hitachi — Split ac

Address:

Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524121

07 may 16
I venkataiah
Sullurpeta
Nellore (Dist)
Andhrapradesh-524121

To

Manager,
Customer care hitachi company

Sub: non attending of complaints
Sir,
I belongs to sullurpeta which is located in nellore (Dist) in andhra pradesh, and purchased your so called trusted company of hitachi split ac 1.5 ton last year which is installed around 29 jun 2015.
Until 10 apr 16 the ac was working normally, but on 11 apr 16 my ac stopped working and its showing that filter led blinking. On 13 apr 16, i complained about the malfunctioning of ac which is under warranty through customer care number[protected] and following are the complained numbers:

Complaint no. Dated nature of complaint
[protected] apr 16 filter led blinking
[protected] apr 16 no-cooling
[protected] may 16 replacement of sensor board under warranty

The customer care promised that service persons will attend my complaint within 48 hrs also informed us that the product is under warrant till 28 jun 2016. But after 48 hrs also no service persons attended. Again i complained the same matter and this time they have given a strong remainder and promised me that the service persons will attend as soon as possible. But unfortunately this time also not happened, the customer care persons continuously giving strong remainders but no joy… at last he has given me the nearby service center contact number - that’s vijayawada ([protected]) and requested to contact.
On contacting vijayawada service center ([protected]) on 16 apr 15, he promised me to look after it. After some time he has given me nellore service center contact number mr. Nazir ([protected]). I contacted mr. Nazir and told the entire matter, he told that the above complaint were not given to them but still will send the service person. At last after several request he sent one person sk. Ashwak technician ([protected]) who is from hitachi company arrived at 16:00hr on 16 apr 16. He inspected the ac and told that sensor board found faulty and the same is to be replaced. As the ac is under warranty he told that to get a new sensor board from company it takes one week and for that time period he will temporarily change the sensor from purchasing it from local place in nellore on our charge and will change the board and make the ac functioning and after that when new sensor board comes from company he will replace it. For that he took rs.500/- for replacing sensor for that he has not given any bill as it’s our own cost. He took the board with him on the same day and promised to come back with repairing sensor on it as early as possible by sunday that on 17 apr 16. But he did not come on 17th.
On 18 apr 16 i rang at 13:05 mr. Nazir nellore service in charge but he did not attended the call at all. When i called sk. Ashwak technicain he told us to call his boss mr. Nazir who is not attending the call at all. The same matter i told to vijayawada service center ([protected]) which they told that they will look into the matter.
It became headache to me on the matter of your service sir. Again i called number of times to nellore mr. Nazir on 19 apr 16, but did not lift the phone and again called back vijayawada service center ([protected]). On the evening the same technician came to my home and fixed the repaired sensor board which was taken on 16 apr 16. Also he charged me rs.500/- again saying that its transport charge. Mr. Nazir told also confirmed from me about the transport charge, but did not given me any bill. As my ac is in warranty period he is supposed to change the sensor board which he promised before he took to repair it, but when i enquired about it, he simply told me to contact the company about it. Still again when i contacted customer care he told that the complaint was closed[protected]. I am surprised. Again i registered a new complaint regarding the changing the sensor board as it comes in warranty period on 02 may 16 and they promised that it will be done with in 48 hrs but still not done. Is this your service sir, charging without giving bills and giving false statements…sir i request you to look into the matter and should be solved properly under warranty without charge.
Sir, if i feel the matter is not getting solved (Replacing with new sensor board) i may go to consumer court with the proof of saved phone audio and video files of repaired technician who charged me without bill receipt. Your services were forcing me to take these extreme further steps. Please look into the matter urgently.
Sir, i trusted your company and the services that you provided are in worst conditions. You can look the service handling procedures and customer harassment in this peak summer touching temperature to 49°c. I have been mentally harassed on your services. Please i strongly request you to look after the matter and avoid me to put the case through consumer forum. I trusted your company and i surprised to see the things going like this.. Look into the matter on priority thanking you sir.

Mail: [protected]@yahoo.com

Following are the various communication numbers that i listed:
Customer case[protected]
Vijayawada service center [protected]
Nellore service center – mr. Nazir [protected]
Technician [protected]