Hitachi — Unethical behaviour

Address:

Hooghly, West Bengal

(Ref. No. [protected]) I, Anjan Kishore Acharyya, have purchased one 1.5 ton Split Inverter AC of your company (Model No.019AVEA) on 06.06.2015 from Great Eastern, Uttarpara branch, Hooghly. On 11.06.2015, the mechanic of your company came to install the same but detected the indoor unit as defective.The necessary papers i.e. photocopy of Cash memo has been handed over to them as per their requirement. After that I contacted your company official as well as Great Eastern, Uttarpara branch, Hooghly for replacement of the same. Sri Saswata, one of your executives, assured to deliver the fresh indoor unit by 17th of june, 2015 but till date nothing has been materialised. To day I have contacted both Mr.Saswata and your service centre wherefrom I have been informed that the machine will be replaced after verification of papers and needs to be another long time to deliver. Sir, I have been undergone a severe leg operation which has created some physical disability for which I am in physical constraint but inspite of knowing the above information your company officials are harassing me which is creating both mental & physical agony. I feel that the base of a company is the satisfaction and appreciation of the customer perhaps which is not aware by your officials. I hope appropriate and timely action will be taken at your end to replace my indoor unit other wise I have to appeal for refund. My mobile no. [protected] & [protected]