Hitachi — Worst Hitachi Service

Address:

Mumbai City, Maharashtra

To Hitachi, I bought Hitachi Air Conditioner 1.5 ton 3 star Kaze Plus from Sanat Electronics that is Sangeet electronics in Borivali West, Mumbai. India on Saturday 9th May 2015 at 8.45pm. Then the dealer delivered me Ac on Sunday 10th May 2015 at 8.00pm at my home and then told me that Hitachi person will come from Hitachi Service center for installation next day. Which he was suppose to come on 11th May 2015. I also got request no. [protected] on my mobile on 11th May 2015. But no one came. Then again I contacted Sanat Electronics in Borivali West. They told that person will come next day on 12th May 2015. Again I got other request no. [protected] on 12th May 2015. But still I am waiting for that person to do installation. And now I got fedup and on 13th May 2015 I called Hitachi Service Center no.[protected]. They said me that our person will call me and come today, but still no one came at my home. What a worst service from Hitachi its unbelievable. They are not coming for just an installation then god knows how they will give me service in my warraty period. Then on 14th May 2015, person came at 1.30pm at my home. I was not at my home, my mom was available and she doesnt know anything about technology. They attached the ac and went away. Then in the evening when i came back home I came to know that my ac is starting directly on trip switch. It should start by pressing the remote ON button. That guys plugged ac adapter to my ac direct line. So again I am calling them from 16th May 2015 for this problem. Today is 19th May 2015, but I am getting no response from anyone not from the dealer and not from hitachi, just saying that person will come today since 16th May 2015. So I posted a complaint on facebook so that some higher authority person can read my post and do something for me. Hitachi service person is from some Aircon company. So please reply if you have read my message. Regards, Amey Sawant Borivali E, Mumbai, India.