[Resolved] Home Credit — Extra money deducted in account

sandy rawal

from Mumbai, Maharashtra

Address:	Mohali, Punjab, 140301
Website:	homecredit.co.in

I have bought samsung mobile 13000 .and i paid 3700/- as my down payment in advance. I have taken the loan of Rs.1424/- from Home Credit India .. i have deposited all of, my EMI's on time but still they charge me penalty 399/- on 03.10.2015 and i paid my EMI's by hand to their executive staff .. they deduct 399/- from my bank account .. the person who took my EMI by hand .he told me that have no need to pay any penlty for one day late subbmission of EMI.. then i called on helpline no. of home credit and i asked them about my dceduction then they told me that they didn'nt deduct any charger from my bank account but according to my AXIS BANK details that my 399/- has been debited by home credit comapany

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Nov 16, 2015

Complaint marked as Resolved

CONTRACT NUMBER 3505944541 CUSTOMER ID 453868 ...I have bought samsung mobile 13000 .and i paid 3700/- as my down payment in advance. I have taken the loan of Rs.1424/- from Home Credit India .. i have deposited all of, my EMI's on time but still they charge me penalty 399/- on 03.10.2015 and i paid my EMI's by hand to their executive staff .. they deduct 399/- from my bank account .. the person who took my EMI by hand .he told me that have no need to pay any penlty for one day late subbmission of EMI.. then i called on helpline no. of home credit and i asked them about my dceduction then they told me that they didn'nt deduct any charger from my bank account but according to my AXIS BANK details that my 399/- has been debited by home credit comapany

Nov 16, 2015

Updated by sandy rawal my contract number [protected] abd customer ID IS 453568 ...I have bought samsung mobile 13000 .and i paid 3700/- as my down payment in advance. I have taken the loan of Rs.1424/- from Home Credit India .. i have deposited all of, my EMI's on time but still they charge me penalty 399/- on 03.10.2015 and i paid my EMI's by hand to their executive staff .. they deduct 399/- from my bank account .. the person who took my EMI by hand .he told me that have no need to pay any penlty for one day late subbmission of EMI.. then i called on helpline no. of home credit and i asked them about my dceduction then they told me that they didn'nt deduct any charger from my bank account but according to my AXIS BANK details that my 399/- has been debited by home credit comapany

Verified Support

Nov 21, 2015

Home Credit India Finance Customer Care's response Dear Sir, Thank you for your query to Home Credit India. In reply to your query also as discussed over the phone, we wish to inform you that please share the bank statement on the below mentioned email ID so that we can investigate the matter and assist you in best possible manner. We sincerely hope that the above resolution is to your satisfaction. Alternatively, Please do not hesitate to contact our customer service team phone:[protected], or email:[protected]@homecredit.co.in should you need any further clarification. Yours sincerely, Customer Care Team Home Credit India Finance Private Limited .