HomeTown — Bought a hometown two seater sofa on pepperfry. within 6 months teh sofa is ripped of at sides (torn) 3 times

Website:

Pepperfry and hometown

We have ordered a home town tan leatherette sofa (Two seater sofa - 2 in number) with pepper fry in nov - 2015.
Order #[protected]
We got the sofa delivered in december.
But within a month of delivery we started facing problem. The leather near the hand rest corner got ripped off.
We have called up pepper fry customer care and they have suggested us to contact hometown.

We have called up hometown and registered a complaint. It took around a month, for them to pick up and fix the issue.
Again within a month we faced the same issue. This time on both sides as well as for both sofas. Raised a complaint in feb and this time it took 2 months for them to fix the issue.

Again within a month now i am facing the same issue.

Please find the complaint numbers below. As they create duplicates on some basis which they can't and don't explain i have just given a date range of when the complaints were raised.

[protected] - 13 april - 17th may
[protected] - mar 25th
[protected] - 19th jan - 3rd feb
[protected] - raised today (8th jun 2016)

Bought the sofa for 47000 rs and we feel cheated as the sofa is of cheap quality. They always talk about rectification from the past 6 months. Warranty is for 1 year and it will end in another few months. And we would be charged after warranty for repair. So apart from 47000 we need to get that sofa repaired every other month.