Dear Honda Bikes Customer Support Team,
I hope this email finds you well. I am writing to bring to your attention a deeply unsatisfactory experience I recently encountered at the Dhruvadesh Authorized Honda Service Center.
I, Ashok Kumar, the owner of a Honda CBR250R 2018 model, entrusted my bike to the Dhruvadesh Honda Service Center, Jayamal branch, located in Rt Nagar, Bangalore. Regrettably, the service I received has left me with significant concerns.
Prior to the service, my bike was in excellent condition, save for a low acceleration issue. However, after five days in your service center, I find myself compelled to express my extreme dissatisfaction with the service provided.
During this period, I was billed an amount ranging from Rs. 8000 to Rs. 9000 for what I can only describe as unnecessary and unrequested replacements, including the battery, ignition coil, and air filter. It is disheartening to observe that these replacements were conducted without due diligence and served only to inflate the final service bill.
Furthermore, despite the substantial investment, the low acceleration issue persists. On a recent occasion, my bike failed to start, leaving me stranded on an empty road at 2 am in Bangalore. This not only placed me in a perilous situation but also highlighted a serious lapse in the service provided.
The fuel level in my bike was found to be inexplicably low upon retrieval. This raises concerns about the integrity of the service process and leaves me questioning the diligence of the service technicians.
In addition, the general cost for a Honda CBR250R 2018 model's standard service, which includes labor, oil filter, air filter, and engine oil change for 25 to 30, 000 km, should be Rs. 2, 200. However, I was charged Rs. 3, 900 for the same service for a bike with an odometer reading of 27, 000 km. This significant deviation from the standard pricing further exacerbates my concerns.
The service center's communication and customer care have been substandard, forcing me to make numerous calls to supervisors and coordinators in an attempt to resolve the matter. Regrettably, these efforts proved futile, as the problem remains unresolved to date. This delay has incurred additional expenses, including transportation costs and work disruptions.
In light of these glaring service discrepancies, I hereby request a full refund of Rs. 10, 000 as a measure of compensation for the considerable time, energy, and financial resources invested in this endeavor. Failing a satisfactory resolution, I must regretfully inform you that I will be compelled to escalate this matter to the consumer court of India.
This case required immediate response.
I remain hopeful that this email will serve as a catalyst for a swift and just resolution. I trust in Honda's commitment to upholding the highest standards of customer service and look forward to your prompt response.
Thank you for your attention to this matter.
Sincerely,
Ashok Kumar
Mobile: [protected]
RT NAGAR, Bangalore
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