Dear Team,
I had purchased a DIO BSVI bike at your authorized dealer SHABEEL HONDA - Sriperumbadur, Kanchipuram District, Tamil Nadu on 02.04.2021. All my 3 services were done in the same authorized dealer with the 3rd Service paid. Yesterday while driving, I felt a noise in the back silencer area and found the bolt missing in the mounting bracket. I went to the same authorized dealer immediately around 6.15pm to showcase the issue, but they ignored accepting the vehicle for rectification and they said that such fault wont be seen in their service centre and have to be rectified in a local rework shop. I just left back home and thought over what to do. Later today evening I noticed there was a crack formation over the exhaust pipe and mounting bracket de-positioned. I am a single user and there was no contact with the silencer part, so how come there was such a failure in your product (Fasteners) ? Hardly even 15 months your vehicle fitments are not withstanding. Kindly give me a solution for the same at the earliest.
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