Honda 2 Wheelers India — My loan is showing active I have already made a payment

Address:

2-5-16/1,Flat No 106 , Saara Homes

Hello my name is Yasir arafath my customer id is APTW170926 i applied for 2weelers Activa loans and given the checks to financial showroom.during COVID time they are not duducting a money from my account and they started taking cash ...i have clear my payment then but they put my pan on bad remark and i am not getting any loans anywhere because of them ...now still after I made a payment since a year my case is open ...while I check my credit score it's showing my case is active ...i am requesting you to please close my case and issue my noc and clearance