Vehicle: Honda Activa 4G
Registration no: CH01BQ9767
Purchase Month and Year:06-December-2017
Purchased from: Platinum Honda, Chandigarh
I wanted to state:
- That the vehicle is still covered by Honda's extended warranty.
- That when I went to the Platinum Honda service centre in Zirakpur in February 2021, they told me that the vehicle was consuming engine oil. They suggested that as part of this routine servicing, we change the engine oil and check the level again in a month to see if there is a problem.
- That I returned to Platimum Honda in Zirakpur in March 2021 to have the engine oil level checked. The level was reduced to some extent, but no technician or attendant remarked that it required quick care. They delivered the vehicle after topping off the engine oil.
- - That the Covid outbreak occurred in April-May 2021, and we lost a family member to Covid as a result of which I was unable to visit the service centre because I was preoccupied with last rites rituals and mentally disturbed.
- That I returned to the Platinum Honda repair centre in Zirakpur in September 2021 to discuss this issue, and the dealership took active photos and everything. They stated that we will file a warranty claim and keep me updated on the issue.
- - In October 2021, they stated that the warranty claim could not be authorized by Honda due to two gaps in the service record.
- That one gap is in 2020, and I specifically stated that it was because to Covid lockdown, as the dealership was closed as a result of it. When comparing the kilometers driven between two service records in 2020, the it comes out to be only 700 kilometers per month.
- That second gap is from February 2021 to September 2021, however I wanted to clarify that the issue was discovered during the periodic service in February 2021, and it was checked and delayed in claim owing to the unavoidable Covid outbreaks second wave.
- From the time of purchase until now, the vehicle has been under comprehensive AMC with Platinum Honda Zirakpur.
- - That the vehicle has completed all four service schedules in the first AMC and is on track to finish the second AMC's schedule as well.
- - That there has been a lot of back-and-forth discussion between the dealership and myself since September 2021.
- - That I have been unable to drive the vehicle from September 2021, causing significant disruption to my daily routine.
- - That no executive revealed such terms when selling the vehicle and extended warranty.
- That I have not received any reminder calls, emails, or messages from Honda regarding the service gaps or this concern.
- Because I am a doctor, I am unable to leave my clinic to visit the service center on a regular basis. I've been to your service center multiple times but have yet to receive a response.
The above said act on your part has caused me great loss and damage besides mental tension, trauma and inconvenience, and loss of value of money. You are hereby asked to repair the vehicle under extended warranty immediately within one week of receipt of this notice failing which the undersigned shall be free to launch legal proceedings against your act o[censored]nfair trade practice and deficiency of services.
Regards,
Dr. Ruchi Bansal
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