| Address: | Lalwani Prestige, Opp. Phoenix Mall, Nagar Road, Viman Nagar, Wadgaon Sheri, Pune, Maharashtra 411014 |
Committing wrongdoing entails the act of soliciting a customer to sign a blank document and exploiting their trust to substitute it with a different vehicle. Additionally, neglecting to present the vehicle before its registration at the Regional Transport Office (RTO), and the absence of any documentation provided up to this point, contribute to the situation.
On June 17th, 2023, I visited the B U Bhandari Honda two-wheeler showroom located in Viman Nagar. During this visit, I expressed my interest in purchasing the top model of Honda Activa, specifically the Honda Activa H-Smart variant. Throughout the process, I was shown a similar vehicle, and all negotiations were centered around the H-Smart model.
Surprisingly, they requested my signature on various blank documents, which I agreed to based on the trust I placed in the Honda brand. The documents lacked any information about the vehicle model; however, I did provide a quotation form that did not specify the model either. I was given a receipt for the lower model, the Disc variant, which I initially didn't pay much attention to.
An agent representing the Regional Transport Office (RTO) contacted me through my mobile phone, requesting an OTP. Strangely, this same OTP request was made by a person from B U Bhandari. Without showing me the vehicle, they proceeded with its registration. Now, they are urging me to accept the lower model, the Activa 125 Disc, which was never discussed or negotiated since our initial conversations.
I initiated a complaint via email with both B U Bhandari and honda2wheelersindia.com on June 24th, using the complaint number #[protected]. Regrettably, I have not yet received a satisfactory solution for the reported issue. Despite multiple attempts and contacting Honda customer service, I haven't received any responses from them. On the other hand, I've been receiving emails from B U Bhandari, urging me to retrieve the vehicle and employing threats of imposing parking charges and potential vehicle damage consequences.
The complete payment, amounting to Rs. 2111 as an advance and Rs. 110000, was made on June 17th and June 18th, 2023, respectively. Given the lack of alternatives, I am seeking assistance to either obtain the H-Smart model as initially intended or to cancel the two-wheeler purchase entirely and receive a refund of my money.
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