[Resolved]  Housefull — Disrespectful behaviour of Gaurav Patel and Parag Patel from your Vadodara office

Address:

Vadodara, Gujarat

Hi, This is to bring to your notice the horrible and disrespectful experience that we received for our shipment of furniture items (cost: Rs. 91000). The person -- Gaurav Patel was over-enthusiastic when selling the furniture and we bought items of Rs. 91000/- trusting his service and deliver promise -- HDC 1014/2014/885. However, the delivery of the product was not at all up to sanctification. Gaurav Patel informed to deliver items at 6pm and finally the delivery van came at 12 am (after 6 hours delay). Also, Gaurav was asking us to wait at home to receive items every half an hour until 8pm. Then he stopped answering the phone and never picked up the phone. He also mentioned that the sofa that we ordered originally is not going to be delivered because it is not made at all. Apparently after a small distress from ourside, suddenly the sofa was arranged and delivered late with other item. Ideally, in such situation, Gaurav Patel or Parag Patel should have been present for the delivery to explain the situation however, no body was there except driver and fitter. The items were delivered at 12AM and the person who was suppose to fit/furnish the items went away without informing us. We had to complain about it to Surat office at 1AM and then he suddenly turned up. Very dis-respectful behaviour with my parents who were waiting at home for 7 hours without having dinner. They had to wait there till 3AM dealing with such irresponsible staff that you have. During this time, they called Mr. Gaurav more than 50 times but he didn't bother to pick up the phone. We are going to complain consumer court if we don't receive your call from you in 1 week time. Regards, Ravi Shah