[Resolved]  Housefull — HDC No. 1019/2013/3194 dated 28th Nov 2013 - Sofa Set Issue

Address:

Pune, Maharashtra

Dear Sir, <?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />I have send email on 4th June and subsequently call on your Customercare numbers and no one is there is pick up the call and also called on stores numbers and people just pushing me to other contacts and the person whom referred is not picking the call. By god grace I could locate your customer care person over phone and asking her for help and register a compliant to process the issue. she is reluctant to register and asking me to go to Stores and pay amount then your Mumbai go-down will send material for replacement? Is this the practice? Customer who is visiting your shop/ buying goods has to wait for your mercy on service part? What does it mean by Customer Care? I have asked her to register a compliant and told her that I’ll pay money once the replacement is done but she refused to do so. Is this the customer care/ satisfaction. This particular sofa I could not able use due to loss of primary function which you have sold to me few months ago. I would like to understand the stand of houseful team in this case and would love to hear from houseful management Awaiting your response Regard, Ram Rammohan Nallanthigal, Tel No. +[protected]|Fax:+[protected] Mobile: +91-[protected]| From: Rammohan Acharya Sent: Friday, June 06, 2014 5:00 PM To: '[protected]@housefull.co.in' Subject: RE: HDC No. 1019/2013/3194 dated 28th Nov 2013 - Sofa Set Issue Gentle Remainder! From: Rammohan Acharya (Taco-SCM) Sent: Wednesday, June 04, 2014 2:37 PM To: '[protected]@housefull.co.in' Subject: HDC No. 1019/2013/3194 dated 28th Nov 2013 - Sofa Set Issue Importance: High Dear Sir, I have taken Sofaset 3+1+1 against HDC No. 1019/2013/3194 dated 28th Nov 2013 from your Aundh Shop. The product has come to our house and person has come and fitted pastic legs on the sofa and make it ready to use. Then there itself I told him after seeing plastic parts these will no withstand for longer period. Today within 5months each one of the leg started broking. Now one of the single seating sofa legs started broking leaving only one leftout. I have informed to your aundh office over phone but no physical complaint registered. I don’t have any option I moved to new location in 25th May 2014 and not getting time to visit your aundh show room. I’m so frustrated with this and decided to register in compliant in online. While searching I could get your email. I’m sending this as a last hope for your support by replacing all three legs at the earliest. Regards, Ram