[Resolved]  Housefull International Furniture — no repairs of broken product within 6 months of purchase

Address:

Chennai, Tamil Nadu

grievances with the extremely poor product quality of the furniture sold to us. Product 1: Double Bed - this is our 4th complaint with regard to the slabs of the bed. Since the day it has assembled we have repeatedly brought to the notice of your service personnel that the slabs of the bed are not alligned . however with small change the personnel first informed us that the problem is with our matteress. Hence we purchased a new mattress. The second time the support on the slab broke he refitted the same with longer a screws and blamed us for jumping on the bed. Please note, we have no children and we have no interest in purposefully damaging our furniture to incur financial loss. In January, again the support of the slab broke and this time he refitted the same by drilling fresh holes.in the bed sides. The same screw has been drilled right through causing damage to the outer lamination as well . Also he said don't sit on the edge of the bed. Please explain to me what the purpose of a bed is in that case. Now within 3 months it has started to bend drastically so much that the centre slab is a full one inch higher than the other slabs . and the 2 adjacent slabs are bending inwards. So much so that we are unable to even sit on the bed or even on the side.to tie a shoelace. Product no. 2- shoe rack : within a month of purchase of this product all the nobs/handles broke off in our hand along with the sawdust and screws. The service personnel replaced the same by fixing longer screws and providing us with spares. Further all shelves are bending in the centre under the weight of shoes. Please explain to me the purpose of a shoe rack if it cannot take the weight of shoes. Product no. 3: book shelf - this product was delivered to us with scratches in the front . When I spoke to the concerned service executive Ayub I was highly aggrieved by the trouble and discomfort I am having to suffer at the hands of thepoor service and product quality. Upon complaining about the bed he said I have to start charging u for the service. To which I asked why because you have clearly Stated.that I have one year service warranty to which he said the damage is caused by me. Please explain to me how he can blatantly blame a customer without even asking me what the problem is. When I asked him.why he was blaming me. He responded saying that I am a terrible customer causing problems for him and that he is fed up of my complaints. I am shocked at the kind of persons they have employed in their service end. I am appalled at his behaviour and the kind.of mental torture and embarrassment I am having to go through at the cost of your deficiency in service and pathetic product quality.