Housefull International Furniture — Order housefull is inviting headache

Address:

411015

I placed online order on housefull.com a website. I made the payment and received invoice on email wide Invoice No. 9952/1698 dated 25th Jan 2017. Invoice is having committed delivery date 11th Feb. I also received a SMS on 30th Jan 2017 with message "Product is packed and ready to shipped".

I waited till 11th Feb as there was not any communication, I called them and got the message that Product was delivered to Pune warehouse but in transport it was damaged and they are replacing with new one and I can expect the delivery by 14th or 15th Feb.

On Calling 13th Feb, I got the message that product has been not dispatched it will take some time and I can expect delivery on 18th Feb. I requested them to cancel the order as they are not fulfilling the commitment of delivery but they did not agreed. I also dropped an email on [protected]@housefull.com but they never responded.

Again I connected on 14th Feb and the person Mr. Khalid told me that product is in Pune warehouse and will be delivered after 25th Of Feb due to Transportation problem. I requested him to instruct the warehouse so that I can come with challan and get the delivery from warehouse and will arrange local transportation. He did not agreed because it seems very clear that product was not in Pune warehouse. I requested him to cancel the order and refund money but he did not agreed. He told me order can not be cancelled.