Housefull The Furniture Destination — Unethical behavior

Premjeeth

from Mangalore, Karnataka

Address:	Mumbai City, Maharashtra
Website:	housefull.co.in

I placed an order on Housefull.co.in on 12th Sep 2015. The item was on heavy discount. The order number is 81956 SKU:[protected] Price: 16230.00 Till 21st Sep, 2015, the status of the order was showing as "Processing" following which it was changed to "On hold". When I called up the customer care on 22nd Sep, 2015, they informed me that they'll arrange a call back during first half of 23rd Sep 2015 but never did. Again I called up on 23rd Sep 2015, and now they are informing me that the item is out of stock and they'll refund the money in 10 days. But the irony is the same item is still available for sale on their website for a higher price. The details are as follows. SKU:[protected] Price: 40170.00 My questions are 1. If they never intended to deliver the product why did they offer for that price? 2. Can't they have courtesy to call up and inform that the item is out of stock? 3. Why should I wait for 10 more days for the refund process? Absolutely not acceptable.

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Oct 09, 2015

Updated by Premjeeth Update as on 9th Oct, 2015:
When I called them earlier on 2nd Oct, 2015, they informed me that the refund would be done by 9th Oct, 2015. The reason for the delay was "They thought their supervisor would approve the refund in two days. But he didn't. So they could not refund". This was the exact words told by their executive. They also said, "They'll get the refund approved by 5th Oct, 2015 and process on priority basis so that it would reflect in my account on 9th Oct".
However it didn't happen. When I called them today, at first, he said "Not able to get the details based on order number". Then I gave him my mobile number and he was still unable to track the order. He was asking for HDC or SDC number which will be n the delivery slip. When I told him the item was canceled because of your mistake and it was never delivered. I also read out the contents of the order email and said there was no HDC or SDC number on it. Then he put me on hold for a few minutes and got back stating "The refund would happen on Tuesday, 13th Oct, 2015." I further asked him to put his supervisor on line, he said they'll get back to me in One hour. i.e 13.45 hrs. Will update the complaint as soon as i hear from them.