Verified Support
Feb 23, 2021
HP India Customer Care's response Hello Vishal,
I can imagine how frustrating this must be, Not to worry, I will certainly help you. Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, so that I can assist you further.
^Dilip
May 12, 2021
Updated by Vishal Bibra Full Name: Vishal Bibra
Contact Number: [protected]
Alternate Number:[protected]
Email address:[protected]@yahoo.com
Serial Number of the HP unit: CND0031KX9
Product Number of the HP unit: 9GD56PA
HP Case ID (if any): [protected] CRM:[protected]
[protected] CRM:[protected]
[protected] CRM:[protected]
Description of the Issue you are facing, so that I can assist you further.
I had stated facing issues with the laptop since Dec-20. No service was provided at home as earlier mentioned on the warranty. The battery backup had reduced to 2 hours instead of earlier 5 hours. Also when ever the laptop's lid was opened instead of coming out from the sleep mode it used to shutdown. In Jan-21 the engineer visited my residence & replaced the battery mentioning it is battery issue. This did not resolve the issue. Then the engineer said that the motherboard is faulty & tried replacing the mother board 3 times. But all the motherboards that he brought had some or the other issue. Then I handed over the laptop at the service center & they reinstalled windows & said that the issue is resolved. Even when this did not resolve the issue. They changed the mother board. The MB was ok but the issue was not resolved. The engineer said he wanted to carry the laptop to the service center. He kept the same for more than 2 weeks & has reinstalled Windows & handed it over to me. The issue is yet not resolved. Pathetic after sales service from HP. Awaiting for a resolution for past 5 months now. The earlier Grievance number raised has been closed without resolving the issue. If HP cannot resolve the issue I need HP to hand me over a new latest laptop. I have 2 more laptops from HP but have lost my confidence in their service.
I was in discussion with the HP support CRT team name Ashutosh from 26-Apr-21. He said he will keep talking to me on daily basis. Post taking the IDR, I was advised it was an battery issue. The person visited on 07-May-21 changed the battery & tried but the issue still persists. Post which I have not received any call from him. I am not sure about the status. It is clear from past 6 months that it is neither a battery issue nor motherboard issue. I have been requesting HP to hand over a new laptop because of the mental torture that I have gone through for past 6 months.
Awaiting a positive response from your end. I have raised an issue in the National Consumer Helpline # 2703262 & #2585238
Regards
Vishal Bibra
[protected]/[protected]
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