Hp — 18.5" lcd monitor

Address:

125051

My company bsnl purchased desktop pcs from hp at hisar, haryana. The warranty period is still on. I complained about malfunctioning of one lcd monitor with serial no. 6cm6490v8h and product id-e5h82aa. The case no. Was [protected]. They asked for snapshot of the lcd and i send the same on whatsapp no. [protected]. Today morning i received one call from mobile no. [protected] and the person told me that by seeing snapshot, they come to the conclusion that the lcd is physically damaged and could not covered under warranty and thus the complaint is closed. None of thier technician had visited or physically checked the monitor. I am totally confident that there was no physical damage to the monitor. Still they are running away from replacing or repairing the product. This is really shocking for me as i never thought of such poor response from such big name. The experience has been disastrous for me. And i will never purchase or recommend hp to any of my known.