Hp — damaged hinge ,poor response from service centre.

Address:

Jaipur, Rajasthan

I have purchased my laptop on 26 April.15 its model no is hp 15r014TX and Serial no. CND447800D . The main issue is that the hinge has been damaged and a portion is detached.When I have contact to the service centre(BB PROFESSIONAL C-SCHEME), they simply made an excuse that this will not get repaired and they suggested a toll number which was unavailable . I am really having great trouble. Its been a month that I am visiting service centre but they are not willing to rectify the issue. Kindly rectify it.