[Resolved] Hp — Display issues in HP LAPTOP under warranty TIME

SSSree

May 18, 2021

Address:	SREENILAYAM, VENGA, SASTHAMCOTTA
Website:	[email protected]

Sir,
I have purchased HP laptop 14s- cf3006TU on 18 July 2020.

On 16 May 2021, while doing official works at home, the display shows some black lines and stops working. Suddenly i have noticed some anomaly and taken a video for magnifying the problem & showing my innocence.

I have lodged complaints on 16 May 21, as the item is in warranty period. Complaint ID-[protected]. However i didn't receive any positive response from them.

Atmost care is taken while handling laptop all times and it's used only for preforming official works in home.

I hardly used 100 hrs and the machine got damaged.

Customer Care personnel washout hands by saying physical impacts and onus transferred to me without ascertaining any physical checks of item.

In view of above i request your kind intervention for obtaining natural justice.

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Aug 5, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

May 22, 2021

HP India Customer Care's response Hello There,
Thank you for bringing this to our notice.
I am sorry that you had to go through such a hassle.
I see the higher-level management is involved in the case and it is being dealt with under priority.
You will be contacted at the earliest with an update.
Regards,
Dilip