Hp — extended warranty and redemption id not given to this date 23/11/2013

Address:

New Delhi, Delhi

. i had bought an hp laptop 15 n 011 TX on 23.10.2013 . under Diwali utsav scheme run by the company . after talking to customer care executives i had first done the registration on hp shopping and then on Diwali utsav page given on the site before 2.10. 2013 . after that i never receive the redemption id generated by the company then during phone conversation they said that you have to first send the documents then only redemption id will be generated . so i have send the documents mainly an identity proof, photostat copy of bill, original bar-code sticker bearing serial number and product number, plus and application having address, mobile number and e mail id on 4.11.2013 which was delivered to hp redemption cell on 6.11.2013. but to this date i am unable to receive my redemption id. on 18.11.2013 i have again contacted executives now they are saying you first have to write your redemption id on envelope than you have to send the papers and i said i never got my redemption id in the end they give me e-mail id or renuka.[protected]@solutions-intg.com. on this e mail id i have sent the e mail telling them everything on 8.11.2013 with scaned copy of my documents when i again contacted customer care executives now they have given me e mail id cic.[protected]@hp.com but i am fed of calling on numbers mainly [protected], [protected], [protected] please take the matter urgently as a long time have gone and my complaint seems dea[censored]pon there ear i am attaching the scan copy of bill, identity proof, and bar-code sticker please give the reacquired attention to this matter before its to late and i am unable to take the warranty .