HP (Hewlett-Packard) — Unbelievable behaviour... Worst company

Can you imagine i am requesting for windows recovery CD for 1 year ...but hp (hewlett-packard) is helping me...

i have HP( Hewlett-Packard) laptop windows 7 HOME BASIC ...
...its windows is not working properly and i complained to hp customer care in December 2014 ...my case id is [protected]...and they said that they will send windows recovery CD for home basic windows...but it's been a year but they have not sent the link for home basic windows despite repeated requests...

i complained on consumer forum on 3 November 2015 regarding the same but neither consumer forum did anything neither hp company is ready to help me...now i am feeling cheated by hp (Hewlett-Packard)...