Case Number: [protected] dated[protected],
Warranty Expiry Date: 08/13/2019, W.O Number: 00337410 dated[protected]
It is only 1 year and eight months since purchasing above HP Brand Lap Top, the Battery became Dead which is not acceptable. The Battery is a Non Removable built in Battery and as such to be treated as one of the components of Lap Top and can not be equated to an external Accessory like Adapter, mouse or conventional Rechargeable Battery etc.
Hence, HP Customer Care in India[protected] on 25th April 2018 was contacted and was pleaded to examine the Case. Several repeated follow ups over phone since two weeks have been made and it was resolved after an Onsite visit by Service Engineer that free Replacement will be provided and accordingly above said W.O was also created.
Since then, I was following with local Service Center ( Vashi, Navi Mumbai, India ) for replacement, when I was told that the Battery stock is not readily available and that they would visit and replace Battery as soon as the stock is arrived for which they are following up with HP. SMS from HP were also being received quoting Case ID and advising that Battery would be replaced shortly. All the SMS received are on record.
However, after a lapse of two weeks, when the Battery was about to be replaced, suddenly from 10th May 2018 onward, the IQOR, Vashi has started taking a stand that they would not provide free replacement as the Battery is not covered under Warranty and that the same will be done on chargeable basis.They also enclosed a web link of HP Limited Warranty which is NOT applicable to this Unit which is under Extended Warranty.
This is not correct, as per Document ID: c05843717 Version 2 dated 22nd Nov 2017 of HP Support on " Understanding of Batteries" wherein it is clearly mentioned that the Warranty is applicable for a maximum of 3 years for Non Removable Batteries.
It is a through harassment for me after taking a decision to purchase HP Brand Note Book and also in wasting valuable long man hours in taking up with people connected to HP Customer Service and making them understand the faulty product.
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