[Resolved] Hp — Huge problem with HP Tablet.Bad Service

Krishanu Banerjee

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700082

Sir,
We had purchased(Arpita Banerjee) a HP Tablet from a HP outlet in Behala(Kolkata) with an approximate cost of Rs 12, 000. The serial number-CNU4519CCK. The tablet was hardly used for 6-7 months.After that there was an issue with display board. I got the tablet repaired from HP service Centre in Kolkata(Ensure Services) with an approximate cost of Rs 4500. Again on 22/9/2016 there was an issue with display board. The HP service centre has charged me Rs4300 for changing the display.On 5th October, 2016 i received a call from Ensure Services(HP Service Centre) that the motherboard of Tablet is not working. I need to incur approximately Rs5500 for motherboard repair.
What kind of product HP sells which has no guarantee, no life span, no reliability. Is HP only encashing on only brand name and befooling customers? I am really frustrated now. The repair cost of tablet has turned out to be more than the purchase cost of tablet.I want help from HP.I can't bear so much of repairing cost. The product is turning out to be useless..

Regards
Arpita Banerjee/Krishanu Banerjee
Mobile:-[protected]

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Jan 6, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

HP India Customer Care's response Hi, Thank you for choosing HP, I am sorry you had this experience with us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, and email address to hpsupport.[protected]@hp.com so that we can reach out to assist you directly. Thanks.

I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in) & visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.