HP India — case no.[protected] replace my laptop

Issues with my laptop are increasing now i am having trouble opening my documents in laptop.
I have already made note if all the issues i have.! But the hp staff is not helping me at all.!!
Its been more than 2 week since i have complained the about my problem.! And a month when i started to have problem.

Officials of hp are delaying my case day by day

P. S. I want to replace my laptop with new one, i dont want any spare parts to be put in my new spectre 360x...