| Address: | Bangalore, Karnataka, 560077 |
| Website: | hp india |
Dear sir/madam,
Ref:- s. no.1056, token no.006, obligation type-trade dated 09/07/2016 of hp authorized service centre located in shop no.32, spa plaza no.1094, otc road, opp. hotel lucy international, bangalore
I am syed muneer, secretary of an ngo called – koshish educational & social welfare trust, which is running a minority educational institution in bangalore.
We are fond lover of hp products and we have high regards to this reputed company. few months back we purchased an hp all in one k209a printer for office purpose. it was working absolutely fine as there is no issue of any kind.
Very recently we heard some kind of loud noise coming from the aforesaid printer as and when we switch on or whenever we give print command. other than this there was no other issue, the printing and copying everything was fine. as the noise was creating little irritation, we thought of taking it for repair.
In that, we chose the hp authorized service centre located in shop no.32, spa plaza no.1094, otc road, opp. hotel lucy international, bangalore.
Today (09/07/2016), i took this printer to the aforesaid hp authorized service centre and met one mr srinivas in the reception counter. i briefed him about the noise issue while making him very clear that there is no other issue with the printer. he checked the printer right in front of me and took the printer to the mezzanine floor of the service centre.
After 45 minutes, he brought printer back and started giving demo. unfortunately, the same loud noise was still there. then he again took the printer to mezzanine floor. after one hour he brought back and started giving demo. this time, though the noise disappeared, but the paper intake was not happening. finally, he opened the printer in front of me and after more than one hour he started showing demo again. this time the noise totally disappeared but printer was seen dead, as there was no response of any kind. he finally informed me that there is ‘mechanism damage” and he suggested that i should go for exchange in place of this printer and same cannot be repaired.
It is pertinent to note that if at all there was mechanism damage or any sort of damage to any parts of the printer, why the service staff not brought this fact immediately to my notice as i was sitting/waiting down. this makes very clear that it was during the course of processing/repair by the hp authorized staff the so called mechanism damage occurred for which i should not be held responsible.
I wish to mention that we are running a charitable institution and each penny has its value and we cannot bear the loss consequent to negligent acts of the third person. when i brought hp printer to your service centre it was working fine other than giving a loud noise. after processing/repair by your authorized service staff, the so called noise disappeared and at the same time the printer stopped working.
In view of the above, i make humble request to kindly look into the issue and give life to my printer which was otherwise in working condition (alive) when i brought this printer to your service centre.
Thanking you,
Yours truly,
Syed muneer
Ex-sub inspector, crpf
& secretary of the trust
[protected]
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