| Address: | Lucknow, Uttar Pradesh, 226010 |
Issue Reported : keyboard
Case Number : [protected]
Serial Number : 5CG339696V
My name is Pulkit tandon, I'm.working in merchant Navy, first time when I had issue with the laptop during bios update my motherboard crashed, same was replaced along with body which was also broken from inside- til then I was satisfied, then I personally tried running recovery CD as laptop was slow but it didn't work, I ordered a new hp recovery CD it came after 8 days I recovered it still dere was some tiny issues then ultimately I handed in aforeserve they made all correct til then laptop worked fine,
Then one fine day means 10 days after repair I realised my finger print sensor is not working then inexpensive guy came wasn't having any knowledge I told him may be wire is NT connect then he opened it up n wire was out .. Software I struggled to rectify coz he was having zero knowledge.
After 2 days from dat my keyboard suddenly stop working in middle of office work.then was resolved by restarting, 3 time this issue came in a span of 1 hr, next day I called up customer care she told me to update bios and chipset o told her previous issue related to bios but she insisted me that I Shud do it n she wil call me day after tomorrow as tomorrow she is on off...I did bios ran good I don't know what happened but my laptop worked full day on updated bios then I received again issue that the moment laptop goes in sleep it can't get up all time need to manually shut down ...
Sir motherboard is again crashed coz of the bios update that what I predict.
In 5 days time I'm gng abroad I need it rectified else what further action I will take against hp I also don't know
Send u copy of the mail down indicating me to update bios n case is still open where u u will find my laptop all details
Kindly look into matter as on date of 8 the I'm gng back Singapore
Regards
Pulkit tandon
Was this information helpful? | 
