| Address: | Chandigarh, Punjab |
We being a multinational company named as sml isuzu limited formerly as swaraj mazda limited is a regular customer of hp. We have around more than 1000 printers of hp installed in our office as well as plant. We had purchased new cartridges no. 541 a, 542 a and 543 a from one of your registered distributor named as m/s aanchal sales, s c o 112-113, sector-34 a chandigarh vide his invoice no. 1810 and 1913 dated 04.01.14 and 20.01.14 respectively . Which were returnded back to the said dealer on 22.02.14.As these were defective.
Inspite various reminders via emails and discussions on phones neither these cartridges were replaced nor any information about these given to us . Due to year ending closing a lot of company's work suffered due to non availability of these cartridges. The said dealer's response is so negative he never informed about the status.
A big organization like you this type of service was not expected. We request kindly look into this matter on priority and revert immediately as our top management is also feeling annoyed.
Rajiv chopra
C/o sml isuzu limited
S c o 204-205
Sector-34 a
Chandigarh
Email address- rajiv.[protected]@smlisuzu.Com
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