[Resolved]  HP India — defective product by hp

I had purchased HP Notebook - 15-bs662tu on 16th July, 2018 from Alco Info-Tech Pvt. Ltd., E-Mall(HP World), Kolkata - 700072.

Laptop Details:Serial Number CND8184MNK
Product Number 4JA76PA

Coming straight to the point, since day 1 this laptop is having certain issues. I don't really know if I was sold a genuine HP Product.
The Hard Drive of this laptop has crashed 5 times in the course of this 1 year and 3 months. The Case IDs of the respective crashes are as follows:
Case Number 1: [protected]. Date : 27th July, 2018
Case Number 2: [protected] Date : 22nd September, 2018
Case Number 3: [protected] Date: 9th October, 2018
Case Number 4: WO[protected] Date: 27th August, 2019
Case Number 5: Yet to receive Date of Crash: 13th October, 2019

All these cases are of Hard Drive Crashes, in which the hard drive has been replaced. I am a college student, using this laptop for assignment and project purposes. I am also doing an internship. I honestly cannot afford to take leaves or loose data every time.

Any person in his right senses would not believe these cases to be of a genuine laptop or a laptop that isn't defective. Yet again for the 5th time it has crashed yesterday (13th October, 2019).

If this is the way HP products work, or this is the way HP treats its customers, then it's fine. Arrange for the disposal of the laptop. I honestly cannot trust this company if this is the case.

Therefore, I request you to look into this matter and arrange for a replacement of the laptop at the earliest. If this cannot be done, arrange for it's disposal. I cannot file a complaint for the 6th time.

Regards: Sriruj Beriwal
Email: [protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Nov 14, 2019
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
HP India Customer Care's response
Hey Sriruj,

Thanks for getting in touch.

Sorry to hear that and appreciate you bringing this to my attention.

I've escalated your case on high priority. You'll be contacted by our support team. I'll continue to track this one for you.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HP India
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    4972
    Pending
    0
    Resolved
    1859
    HP India Phone
    +91 80 2612 9000
    +91 12 4234 6992
    HP India Address
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    View all HP India contact information