[Resolved] HP India — Facing problem with my webcam with just 2 days of my purchase

y_ash

from Agra, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201310

I did buy the laptop (i. e. hp notebook 15 ay079tx laptop (core i3-5005u/8gb ram/1tb hdd/2gb graphic/15.6 (39.6 cm)/win 10) on 21-aug-2016 from gadgets & gizmos gip[protected], sec - 38a noida (201301) for rs. 40, 190.00 including of all taxes. but since the very next day i. e. from moday (22-aug-16) itself i'm facing a problem with the webcam. when i open the webcam, it displays an error (we can't find your camera) with the error code as (0xa00f4244 (0xc00d36d5), i've attached the screenshot of the error being displayed.
I'd attached image of the bill details even.
The laptop details are as follows :
Hp notebook - 15-ay079tx
Product no. x5q24pa#acj
My gmail id is [protected]@gmail.com
I hope that things be reliable and i geta good service. i expect for a good response from your side as soon as possible.
Thankyou

+2 photos

Was this information helpful?

No (0)

Yes (0)

Oct 9, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2016

HP India Customer Care's response Hi y_ash,

I am sorry about the inconvenience you're facing. Please refer to below support link: http://support.hp.com/us-en/document/c03430151

If you still have any issue please send your contact details & unit serial number to hpsupport.[protected]@hp.com so we can reach out to assist you directly.

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.