HP India — False statement about the product details to charge high.

Store Details: Hitech Gallery, Shop no.:108, 1st floor, E Mall Chadni Chowk 6CR Avenue Kolkata 7000072
Invoice date: 14/7/2022
Invoice No.:HG/341
Model name: Hp 15s fq5009TU -67V52PA#ACJ

On the date mentioned I visited Hp store to buy a laptop.
The salesperson in the store stated that they have two variant of the same hp laptop model Hp 15s fq5009TU -67V52PA#ACJ
only with the difference of :
1. 45W charger and one RAM slot
Price: Rs 52800+350( for hp original mouse I will buy myself).
2. 65 W charger with 2 RAM slots
Price : Rs 54000

Consequently I asked them why so ? As I couldn't see any difference in details between the two HP boxes from outside. Then they just confused the customer by saying that they have such two variant of same model available in there store where box 1 will contain 45W charger. They have the prior knowledge of such.

Fast charging is necessary in this days so I being the customer had to trust HP salesperson bought the Box2 with 65W charger with a hike of Rs850 for the same model name priced Rs 54000.

Next day when I started online searching for the model Hp 15s fq5009TU -67V52PA#ACJ with 45 W charger and 1 RAM slot I could not find any. For confirmation I called two more HP store in Kolkata (Dalhousie and Lake mall) and was surprised to know it was completely a bluff that the store done with me. Actually there is no such 45 W charger laptop available for Hp 15s fq5009TU -67V52PA#ACJ because the model itself comes with 65W charger only, no other variant is available out in market.

So it was just a fake statement about the product that they made to cost nearly 1000 ruppees higher from the customer which is extremely disappointing.

So kindly verify this kind of difference in product details in stores and Hp websites. It hampers the customers trust on the brand completely. This kind of business strategy is not at all accepted.

Popular Brand HP is getting damaged under these dealers ; I request HP to take complain on these dealers trying to cheat customers and later on not taking the complain seriously when customer reported the same.

Enclosure: Tax invoice, Details store provided