[Resolved] HP India — HP 2515 Deskjet Printer

Baldev Raj Sony

from Udaipur, Tripura

Address:

Kolkata, West Bengal, 700001

Gave the above printer having printing problem to Cyber Works & Co, 10A, Hemanta Basu Sarani, Kolkata 700001, your authorized service center vide jobsheet no 1494 dt 24th August, 2016. They told us Carrier is to be replaced . After visiting the service center, at least three times, at last on 7th Sept they told us Carrier is okay but mother board is defective and take back the printer. From 24th August to 7th Sept, in14days, they could not assess the problem? What type of service center you have appointed who cannot assess the defect and wasting custmer's precious time ? At the time of delivery they are narratiing different problem ? A suggestion to you. In the present competitive market only those product survive whose service back up is strong. So improve your service back up by appointing good and efficient service center, keeping spares in stock ready. I am buying a new Printer but obviously not HP make.Why ? The reason you must have understood.

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Jan 13, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

HP India Customer Care's response Hi, Thank you for choosing HP, I am sorry you had this experience with us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, and email address to hpsupport.[protected]@hp.com so that we can reach out to assist you directly. Thanks.

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