I'm Venkatesh from Sivagangai, Tamilnadu. I purchased Hp laptop 3 years ago in Chennai. Actually I'm having a separate personal laptop for me. This one was purchased for my grandmother in Hometown. She is interested in learning new technologies. So I have given this laptop to grandma to communicate with me anytime. At that time of purchase I had paid around 4.5K for the Accidental care pack for that laptop. The problem is I did not follow up with her regarding this ADP care pack expiry status. After 3 years it expired in February, 2023. Now I need to renew that ADP care pack but while trying to renew it the customer support agent told me that the ADP care pack was already expired. I have tried many times and the same response only came.
I need higher official authority to escalate this issue because it was not intentionally missed. The problem is my grandma did not understand those details. I need to renew my ADP care pack for my laptop. Requesting you to clear this with some special approval to give permission. It would be great if my issue was solved.
Refer below for the product details :
Laptop Model : Hp Pavilion-15-cs3006tx
Product No : 8LX85PA#ACJ
SERIAL NO : 5CD952B3YC
Contact no : [protected] Was this information helpful? | 
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