[Resolved]  HP India — hp back to college offer 2019

I bought an hp notebook in the month of june 2019
The salesman informed me about the ongoing offer “back to college offer”
So i registered for the same, after payment and all my claim was approved on 30th june 2019. I paid ₹5097 for additional 2 years onsite warranty + 1 year of accidental damage protection + 1 year burglary & theft insurance for notebook + unistal software worth rs. 5000 + protegent antivirus + eat. Play. Hop card worth rs 9600 + bang & olufsen beoplay h4 headset

Out of which i have recieved all the offers except the bang & olufsen beoplay h4 headset which were supposed to be delivered till now
But there is no acknowledgment of dispatchment of the product yet.
After waiting for a long time of expected delivery
I talked to their customer care executive on 20 september, 2019
They assured me that it will be dispatched in 10-12 days
But today its been over 20 days and there is no sign of dispatch and even their customer care service is down from few days
There is no way to contact them.
Hp should not fool their customers like this.
They don’t even revert to the e-mails sent by me.
Pathetic service
Please resolve this issue.

Redemption code - iobw390108io
Notebook model number : hp notebook 14s-cr1003tu
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Nov 4, 2019
Complaint marked as Resolved 
The company sent me an email with the awb number within days And i have received it with the mentioned dates Thanks hp india
HP India customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
HP India Customer Care's response
Hello Nishant,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

I've forwarded them to the team concerned they will connect with you asap.

NOTE: Considering security reasons and the protection of your information, it is recommended that you remove the redemption code from this post.

Regards,
Smitha
HP Social Media Support
Nov 04, 2019
Updated by Nishant80545
I have recieved the product
Thanks for listening
Verified Support
Nov 04, 2019
HP India Customer Care's response
You're most welcome & have a great day! :)

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support
 
1 Comment

Comments

My name is kalyan banerjee and I run a shop of tours and travels so I purchased a printer but till now no one has came to install it. They are making fake promises to send their engineer in 48 hrs. I am facing lot of issues for not able to take out printers.

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