[Resolved] HP India — Hp back to college offer gifts not received

Saurabh Sirothia

from Pune, Maharashtra

Address:	Pune, Maharashtra, 511045
Website:	www.redemptionsupport.com

I purchased a laptop hp pavilion notebook 15-au003tx
From hp service centre. I've been informed that i have to pay 2999 for 3 years onsite warranty, bluetooth speaker, theft insurance, hard disk drive and an antivirus. They have said that the hard disk and bluetooth speaker will be delivered maximum within 4 weeks. It's already more than a month but i have not got any message even about the product being dispatched. I have mailed hp redemption support countless times but they are not even replying. There is no way i could contact them and i have not got any confirmation about my 3 years warranty too. I advice the hp authorities to be a bit more professional and keep the customer informed if they are not able to meet the timelines. Please help me in getting my product delivered as promised.

My redemption code is 90236003.

Saurabh sirothia
[protected]@gmail.com

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Nov 3, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2016

HP India Customer Care's response Hello Saurabh,

We're extremely sorry about the delay

Thank you for sharing your redemption code with us

We have notified the team concerned to action this on priority

Please allow us sometime to follow up on this and provide you an update

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum（www.hp.com/supportforum）for further help.

Thank you for your support.