[Resolved] HP India — HP Black Ink Cartridge : Incompatible to my printer

Satyaban Roy

from Kolkata, West Bengal

Address:

700156

Order Ref : 868796 dated 31/03/2017

While trying print with my HP Deskjet 1010 Printer, I was prompted that on screen that Print Cartridge is exhausted and was given the BUY NOW option on-line. On clicking, the same I was prompted in favour of HP 678 Black Ink Cartridge Printer (and Colour too). I went for online payment and got the same couriered today at afternoon.

On replacement of the Cartridge, I was informed that on screen that the same is not compatible which makes me feel embarassed.

Your immediate action requested treating this as COMPLAINT.

Regards

Satyaban Roy

( M# [protected], [protected] )

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May 6, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.

Verified Support

Apr 04, 2017