| Address: | Khordha, Odisha, 751006 | | Website: | HP customer care |
I have purchased the above printer and using since last 2 years. So far the service was very good. Recently when i switched on the printer, there was no power connection to printer. Even i tried different plug points and also a new cable, but same result. Printer was taken to hp authorised service center "ensure" in bhubaneswar for repair. Though it was there for 15 days with them, this small problem could not be rectified. Finally they returned the printer to me with a reason that the part is not available.
I have observed that hp is going a very big way for publicity for its wireless printers and even customers are being attracted to this. But if the spare parts are not available, then what will be the fate of these customers. Will they also be forced to throw away their printer after using 2 years only? Hp should have been honest in declaring that this is a use and throw product as no spare parts will be available. Or is it the fact that the authorized service center is not equipped to handle this problem. Can any body give me a solution to this problem?
Sidheshwar sahoo
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