[Resolved] HP India — HP deskjet ink advantage 3545e

alok_mishra_grn

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201310

The HP's "out of warranty" products support is pathetic!!! Not willing to provide on-site PAID support. Service centre is asking to get a case no. from customer care so as to provide an on-site support and customer care are denying the same. Can you imagine that they are asking me to carry my printer, which is a fragile item, 28 Kms away or probably more (the nearest service center) and to add to the misery the service centre are saying that they won't service and return the device the same day. I'd need to go to them some other day to collect the device after repair. Image the amount of harassment that I would need to undergo just to get a silly printer repaired!!!
Really unprofessional support for a brand like HP. I am using as many as 5 different HP products but would need to think twice ... thrice or may be n times before going for any other product of theirs.

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Aug 8, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Verified Support

Hi alok_mishra_grn,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you.
Please provide your name, contact number, email address, and printer's serial number to hpsupport.[protected]@hp.com. I will contact you again as soon as I get your information. Thanks!

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.