[Resolved]  HP India — hp desktop - aio

I had bought hp aio 20 - c416il desktop on 5th november 2018 from a authorised hp dealer - galaxy computer land in rs puram, coimbatore.
The system has been giving trouble from the very start.
The monitor would not switch on most of the times. The system went for repair/service atleast 3 to 4 times. Sometimes i did not get the system back for atleast 2months. They told they need to replace mother board. Later they told me to buy a small ups for power fluctuations which i paid n got for 2000 rs. Then again for a few months it was ok. Now once again, the monitor is not switching on.
I feel like i made a big mistake in trusting hp. I have been a loyal customer of hp brand and even my laptop is from your brand only.
For a selfemployed professional like me, my computer is my bread n butter.
I faced a lot of stress, mental harassment and loss of work due to this.
So many softwares which i downloaded on that system went waste as it was system specific softwares for a particular time period.

I am attaching the "tax invoice" of my purchase.

I need my entire cost price (Rs.23500) plus rs.25000 for the mental harassment & loss of business i have suffered inspite of buying from a big brand like hp.
When i contacted support mr. Debashish dhar very rudely told me that it cant be replaced at all as its not in warranty period. He told to visit the service center and get the report - a process i have done before too.
I m tired. Please i need my hard earned money back.
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Aug 8, 2021
Complaint marked as Resolved 
HP India customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2020
HP India Customer Care's response
Dear Customer,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

I've forwarded the details to the concenred team they will coantact you asap.

I'll get the issue fixed asap.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Please visit the HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support
 
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