[Resolved]  HP India — Hp envy laptop model 15-k201ne

Address:

400072

I’ve purchased hp envy laptop model number 15-k201ne serial number 5cd5267wyb from dubai. After using the laptop for some time, i found out that the laptop 8 gb ram. I immediately went to the service center (Andheri-kurla road branch) and showed them my laptop. They told me to get the invoice copy and they will get my laptop ram replaced. I informed them that since, the laptop has been purchased from dubai, i don’t have the original invoice copy. However, if the invoice copy is very important for verification purpose, i can get the scan copy of the invoice from dubai. I took all the trouble and requested my relatives in dubai to send me the scan copy of the invoice from dubai.
As soon as i received the scan copy, i sent it to the service center. The service center informed me that they’ve ordered the replacement ram and an engineer will visit my property and replace the ram. The case id for the same is [protected]. After some time, i came to know that it is the hp support center which is going to look into this issue and not service center. They once again told me to send all the required documents which i did as requested.
Today the hp support department told me to get the original invoice copy. I told them this is completely ridiculous since, the laptop has been purchased from dubai, i cannot go to dubai and get the original invoice copy. They told me that it is the service center who will replace the ram and not the hp support center. Both the departments are not ready to take the responsibility and they are putting the responsibility on each other. This is the worst customer service i’ve ever seen in my life. I myself work in a customer service department u. K process but i’ve never given such a ridiculous service to my customer.
I want my laptop ram replaced otherwise i’m going to take this matter to consumer court mumbai.